Virgin Media customer kept on hold for 12 hours

[dutchman]

A woman who phoned Virgin Media for technical support after her internet stopped working was kept on hold for 12 hours, it has been revealed.

Tanya Davis had already been cut off 20 times when trying to get through to the company, and agreed to be put on hold at 11pm to speak to a technical support manager.

Davis told the Sunday Mirror: "After I'd held for an hour or so my partner took over and I lay down on the sofa. All we could hear was songs on a loop. The most annoying was probably Britney Spears's 'Oops, I Did It Again'!

"Then we decided to go to bed and left the phone off the hook, joking we would probably still be on hold in the morning. I couldn't believe it when Britney was still blaring out the next day.

The 26-year-old called back and got through to a UK call centre - only to be put on hold again.

She added: "When I eventually spoke to a supervisor in the UK and told her what had happened she said, 'Oh my God, seriously?'"

A Virgin Media spokesman said: "We're conducting an investigation as to why Ms Davis was on hold for so long as we have processes that prevent this happening. As a gesture of goodwill, we have credited her account with £30."

[pollyanna]

I hope it was an 0800 number she was calling

That's shocking service to say the least!!!!

[PoundShopPeter]

I wonder how many of these companies will follow British Gas' example and start calling customers back instead of putting them on hold ( assuming that the BG advert is honest ).