The operator asked me what Ian's last name was and I explained that he hadn't left his surname. When she asked for his department, I said I didn't know.
"There are 1500 employees in this building, sir" she advised me rather curtly.
After a few more brusque comments, I asked her for her name. "Danielle" she said.
"And your last name?" I asked.
"Sorry" she replied
Spoiler:
