Martin Lewis issues direct debit warning to 230,000 customers of bust energy suppliers

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Martin Lewis issues direct debit warning to 230,000 customers of bust energy suppliers

Postby dutchman » Fri Dec 03, 2021 2:06 pm

Martin Lewis has issued an urgent warning to customers of failed energy suppliers Igloo, Symbio and Enstroga


Some 230,000 households who were previously with these energy firms have since been moved over to new provider E.on Next.

But the MoneySavingExpert founder explained how E.on hasn’t been able to transfer across direct debit mandates.

It means customers need to set up a new direct debit with E.on or risk overpaying by around £100 per year.

Speaking on his Martin Lewis Money Show Live this evening, Martin said you need to do this by tomorrow (December 3) or you’ll end up paying more.

All customers have been placed on the E.On Now standard tariff that follows the price cap, which is £1,277 per year for those who pay by direct debit.

But customers not paying by direct debit - so those who pay by cash or cheque, for example - fall under a higher price cap of £1,370.

“I’ve got an urgent warning,” said Martin on his third energy themed show tonight.

“E.on Next has struggled to get the details to be able to move your direct debits across and it’s saying, to get the cheapest rates you need to set up a direct debit with E.on Next now.

“You have to do that within two months and that two-month deadline is tomorrow (December 3).

“If you do that today, you’ll get the backdated cheaper rates going back two months - but if you wait and do it in a couple of days, you’ll only get the cheaper rate going forward.

“So if you are with Igloo, Symbio, or anyone else who has moved to E.on Next, go now and set up your direct debit to get the cheaper rate.”

To set up a direct debit, you can follow the instructions in the email sent by E.on.

Customers are also able to update their details by logging into their account online.

In a statement earlier this week, E.on said: "We have been unable to transfer the direct debits for these customers as part of the process of moving them to Eon Next, as we were unable to obtain the necessary information to do so in time.

"We have therefore written to all affected customers several times to explain this and request that they set up a new direct debit to take advantage of the lower direct debit cap.

"We are urging all affected customers to set up their new direct debit as soon as possible."

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