HSBC is warning customers that their accounts may be closed if they refuse to wear masks in branchThe banking giant has issued a reminder that face masks are mandatory in all bank branches, unless people are legally exempt.
For those flouting the rules, it said it could result in accounts being closed.
Jackie Uhi, head of branch network, HSBC UK, said: “Our branch colleagues are key workers, continuing to go to work in our branches every day so that customers who need them can access essential financial services.
“Sadly, some people are failing to protect themselves, our branch colleagues and other customers by refusing to wear a face covering inside our branches or observe social distancing. Our colleagues deserve respect and should not have to face violent or abusive behaviour.
“Consider whether you need to visit the branch or could manage your banking from the safety of your home via our digital channels. If you do visit us, please wear a face covering and maintain a safe distance from others.
“If individuals put themselves or our colleagues at risk, without a medical exemption, we reserve the right to withdraw their account.”