GP prescription service in Coventry and Nuneaton to be axed

They're back to demanding a name and date-of-birth before replying.

Also I can see how the prerecorded message would put many older or confused patients off reordering altogether (as it almost did me).

Once I got through though the girl on the other end couldn't have been more helpful.

They're now using an automated voice system. It was a horrible experience and I'm in two minds whether to continue using the service or not?

Force of habit compelled to say "thank you" and "goodbye" at the end of the call. The automated voice didn't respond.