Morrisons rule change leaving customers 'livid' in store

The popular supermarket is among many others to introduce the law



Morrisons customers are not happy with the supermarket giant after the store brought in a new change.

The popular supermarket is among many others to introduce the law, following new legislation designed to combat unhealthy food promotions.

The supermarket's cafés have axed hot chocolates and mochas from their complimentary hot drinks refill programme.

And people aren't happy.

All remaining hot beverages, including cappuccinos, lattes, and flat whites, continue to be part of the arrangement.

The government brought in a prohibition on price or multibuy promotions for unhealthy food and drink last week in a bid to address obesity rates across the nation. The regulations cover supermarkets, major high street retailers, DIY outlets, garden centres, petrol forecourts, and online merchants.

According to the guidelines, unlimited refill promotions for beverages high in fat, salt, or sugar are prohibited in restaurants and cafés.

Earlier this week, Nandos ditched its unlimited Coca-Cola offering to meet the new requirements, sparking frustration amongst certain patrons.

One Morrisons customer said on X: "It’s not just the ‘full fat’ Coke in Nando’s. They’ve come for the hot chocolate and mocha in Morrisons! Hot chocolate!

The supermarket, which had previously provided shoppers with unlimited refills on all self-service hot beverages in its cafés, has verified that the arrangement now omits hot chocolate and mocha owing to the legislative modifications.

Morrisons had earlier stated it introduced complimentary hot drink refills to "help customers stay warm throughout the colder months".

Morrisons shoppers have been left incensed by the alteration, with several turning to social media to post images of fresh notices that have appeared beside the self-service hot beverage machines in its cafés.

The notices state: "Due to a recent change in legislation, our Hot Chocolate and Mocha are now excluded from our Free Refills offer."

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