>
> A lesson on how consultants can make a difference in an organization. Very Impressive!
>
> Last week, we took some friends to a new restaurant, 'Steve's Place,' and noticed that the waiter who took our order carried a spoon in his shirt pocket.
>
>
> It seemed a little strange.
> When the busboy brought our water and utensils, I observed that he also had a spoon in his shirt pocket.
>
>
> Then I looked around and saw that all the staff had spoons in their pockets. When the waiter came back to serve our soup I inquired, 'Why the spoon?'
>
>
> 'Well, 'he explained,'the restaurant's owner hired Andersen Consulting to revamp all of our processes.
> After several months of analysis, they concluded that the spoon was the most frequently dropped utensil.
> It represents a drop frequency of approximately 3 spoons per table per hour.
>
>
> If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.'
>
>
> As luck would have it, I dropped my spoon and he replaced it with his spare. 'I'll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now.' I was impressed.
>
>
> I also noticed that there was a string hanging
> out of the waiter's fly.
>
>
> Looking around, I saw that all of the waiters had the same string hanging from their flies. So, before he walked off, I asked the waiter,
> 'Excuse me, but can you tell me why you have
> that string right there?'
>
>
> "Oh, certainly!' Then he lowered his voice.
> 'Not everyone is so observant.
> That consulting firm I mentioned also learned that we can save time in the restroom.
>
>
> By tying this string to the tip of our you-know-what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39%.
>
> I asked quietly, 'After you get it out, how do you put it back?'
>
Spoiler:
